Contact Lebanon Water Restoration

What should Lebanon homeowners do in the first hour after a leak?

Safety comes first and stopping the water comes second. Everything after that can wait for the crew, so call as soon as the water is under control.

• Keep everyone out of water that has reached baseboard outlets or a power strip until the power to that area is off.
• Turn the main valve clockwise until it stops. If it won't budge, don't force it, and tell us on the call.
• If you have a sump pump, check whether it's running. A tripped breaker or an unplugged cord is worth a look, as long as you can reach it without wading in.
• If the water is rising from outside, don't try to hold it back with towels. Move what you can to higher ground, and call when it's safe to talk.
• If the water came up through a floor drain or a toilet, treat it as sewage and stop running water anywhere in the house so you don't add to the backup.
• Move rugs and electronics off the wet floor, and set squares of foil or plastic under furniture legs so the finish doesn't stain the carpet.
• The EPA's mold guide puts the drying window at 24 to 48 hours for water damaged areas and items, so the sooner the crew can start, the better your odds of keeping mold out.
• The Indiana Department of Insurance advises against permanent repairs before the insurance company's inspection, so stick to steps that stop the water and protect your things.

What will the team ask about your Lebanon home?

The person who answers will ask a few quick questions so the crew shows up with the right equipment.

• Whether you were able to close the main valve.
• If the backup started during a storm, which points to the sewer line more than the plumbing inside.
• If anything stored in the basement is sitting in water.
• About how long the water has been sitting.
• Roughly when the house was built. Much of Lebanon went up in the 1940s, and the age points the crew toward likely trouble spots.
• If the furnace or water heater got wet.
• Anything the crew needs to get in, like a gate code or where to park.

If you don't know some of these answers, say so and the crew will check them when they get to the house.

What happens when the crew gets to your Lebanon home?

The crew starts by finding the source and making sure it's stopped, and they check that the power in the wet area is safe before any equipment goes in.

Before anything is moved or removed, the crew documents the damage with photos and moisture readings for the photo report.

Our water restoration manager is IICRC certified. The IICRC is the standards body behind S500, its standard for professional water damage restoration, now in its Fifth Edition from 2021.

The crew goes over the findings with you before anything is torn out, and the choice of whether to involve your insurance company is yours.

If the water came from a drain, the crew treats it as contaminated, which means cleaning the area and removing materials that can't be cleaned.

When you're ready to start, they pull out the standing water and set up air movers and dehumidifiers. Return visits track the readings until everything is back to dry.

How does the age of Lebanon homes change a water call?

Lebanon grew a lot in the 1940s, and plenty of homes from that time still have some original plumbing. You'll see Cape Cod, ranch, two story and bungalow homes across Lebanon. You'll find full basements and slab foundations around town, and the crew plans the drying differently for each. If your house has its original cast iron sewer line, a slow drain or a gurgling toilet can be an early warning. Outside water from a storm calls for a different plan than a burst pipe, so let us know which one you're dealing with. Mention any of this when you call, and the crew will plan around it.

Which neighborhoods and nearby towns does this number cover?

The Lebanon crew covers these neighborhoods:

• Downtown / Historic Neighborhood District · basements are common
• Abner Longley Investment Area · basements are common
• Angilee Gardens · homes from the 2020s, many on slabs
• Cedar Ridge · built mostly in the 2010s to 2020s, most with basements
• Wildwood Estates · basements are common
• Riley Ridge

This number also takes calls from nearby Anson, Thorntown, Royal Run, Brookstone, Holliday Farms, Kirklin, Pheasants Run and Jamestown. If you can't tell whether you're covered, call anyway, and the team will tell you on the phone whether a crew can reach your address. For details on the work itself, see our page on water damage restoration and basement flooding.

What do Lebanon homeowners ask before they call?

Who answers when you call this number?

Lebanon Water Restoration is powered by Indy Roof & Restoration, which Aaron Christy founded in 2018. It holds an A+ rating from the BBB and has been accredited since 2019, as its BBB profile shows.

In 2025 it was named one of the Best Places to Work in Indiana among small companies. Aaron joined FOX59's Indy Now in January 2026 to talk about water restoration and protecting your home. The company has also appeared on WISH-TV's Life.Style.Live to talk about its community work, including its yearly back to school backpack giveaway. Calls to the number on this page reach the same team at any hour.